Going back to the office
Every Vistage group is having the same discussion: how/ who/ when to go back to the office? Those who never stopped going in – the essential in-person company leaders roll – their eyes. They have been masked up and in the office/field the whole time, but what about the rest of us????
Recruiting – not hiring
When the pandemic began last year, and many parts of the economy hit a hard stop, I warned that how we treat our team members will long be remembered. They may not leave us in the moment, but the opportunity would come with the recovery. In case you hadn’t noticed, that moment has arrived. Contacted […]
“Weight on the walley ski”
Share your why
Given a choice, people do business with people and companies they like. If only Amazon has 2 day service, you might not win customers with a one week delivery schedule and no other compelling value. All things being equal, we tend to buy from people or brands we like or trust.
KPI’s around cultural diversity
KPI’s or KEY Performance Indicators are typically used around revenue, profit, and activities that lead to them. They may be used around sales activities that lead to closing a deal – like number of cold calls, number of appointments set, number of proposals initiated, etc. How about using KPI’s to measure culture diversity?
Seek first to understand and other great habits from Stephen Covey
In 1989 Stephen Covey wrote The Seven Habits of Highly Effective People. It is still a source of wisdom to me and one of the few books I revisit to align to my true north. My 2 favorite habits are “Seek first to understand, and then to be understood.” and “Begin with the end in […]
Mentor, don’t instruct
How often does someone try to delegate up to you? Hey boss, how do I get on the shared drive? Hey boss, what should I say to this difficult customer? Hey boss, should we get a different supplier?
Receiving feedback
Is it easy for you to receive feedback? For most of my life, you could give me positive feedback all day long. I would tend to dismiss it, but I’d be emotionally happy. If i received negative feedback, my stomach clenched as my jaw froze into a slight tight smile, which may have looked like […]
Giving feedback
Do you give fair and accurate informal feedback to your direct reports? Teams that do outperform by 40%. Would getting better at giving feedback and receiving it help your company perform better? Dr. Eve Meceda spoke to my Vistage groups about mindset and gave us a set of clues for how to give fair, accurate […]
Be Impeccable
I have been working with the team of a fast growing So Cal company for a long time. Fast growing companies have so many moles they have to whack, but creating a culture that people can align around is one of the most important things.