Do you have good SOP’s?
While processing an opportunity at a Vistage meeting last week, one member asked if the company had a SOP around the process being discussed. “What’s an SOP?” asked a Second Member.The group laughed or groaned.
Is multi-tasking working for you?
Vistage Speaker Larry Haas spoke to my KEY group this week on Unmasking Multi-tasking. He thoroughly convinced the group through a hands on exercise that multi-tasking is not more effective for you or your customer. We probably won’t ever forget the exercise.
How does innovation occur in your organization?
Is it random? lucky? At the whim of the founder?
Are you a crazy entrepreneur?
Reading Shoe Dog by Phil Knight, I was reminded over and over of how crazy entrepreneurs are. First off, they are trying to create something that only exists in their heads. Then, they engage others who see the vision and are committed to making it happen to help them.
How do you stay in the conversation when it gets tense?
So, the issue is critical, the relationship is important and you totally disagree. Now what? Having the conversational capacity and the tools to structure the discussion can create the opportunity to resolve difficult issues in new ways. In his book, Conversational Capacity, Craig Weber describes it as staying in the sweet spot where you are […]
Do people speak up at your organization when something negative happens?
How likely is it that someone will call out a fellow team member when they take a shortcut counter to policy, or when someone talks down to a lower ranking employee in another department? How about they know
Are they “our” vision, mission and values or “your” mission, vision and values?
Last week I worked with a management team to draw up a Conversational Code of Conduct.* We spent what was, to them, a very long hour and a half.
Would you like some great questions to ask your team?
Last week, I discussed bad behavior that happens at companies and what the leader can do to address it. For today, I promised I would give you some questions you can ask to connect better with your team
Are you the last person to know what is happening at your organization?
Has this happened to you? Someone is stealing, or sleeping every day on the job or taking drugs at work, or… whatever, and people know. And, no one does anything about it, and
Are you a team or a family?
At the Vistage Executive Summit. Ben Casoncha challenged the attendees to ponder the agreement they make when they hire a new employee. With great enthusiasm, a new addition is welcomed to the organization and within a few hours,