Why was that a good or a bad decision?

Two weeks ago, I talked about making decisions. I laid out a list of eight steps to making a better decision. In working with a management team last week, we found a missing piece – going back afterwards and assessing whether that was a good or bad decision. Take the following example: should we launch […]

How do you teach crisis management to your team?

There is something about the first time – the first kiss, the first time we live away from home, the first job – that has a special meaning for all of us. It is exciting, it is scary, it is all new. The first time you lose a major customer, the first time you have […]